Operations Coordinator
Join our team at RootedGood as our Operations Coordinator! We are a fun and dynamic team changing the way churches use their buildings and land for community impact. This is a full-time, remote role - you can work from just about anywhere! Plus you'll have a chance to travel with us and meet lots of amazing people along the way. Apply using the link below.
Position Description
RootedGood exists to equip churches, leaders, and church-related institutions with resources and processes that build confidence and capacity as we imagine and become something new for the good of the world.
Our Work
We’re on a mission to equip leaders and churches with the resources and processes they need to build their confidence and capacity as we collaborate to help the Church imagine and become something new for the good of the Other. Our primary resources are currently the Good Futures Accelerator Course and our How To Guides that help churches align money and mission, design and launch social enterprise, and use their buildings and land for good in their communities. We also do bespoke design and consulting, convening leaders in the wider ecosystem, and envision new solutions for social good.
Our Philosophy
Active Learning and Practice - RootedGood believes theory is not enough. Our work is deeply rooted in active learning and practice that empowers our partners with firsthand experience. That’s what sets us apart from anything else.
Collaboration - We can’t solve today’s problems on our own, but we can ignite change together in partnership. RootedGood is relationship-based and committed to sharing meaningful insights as widely as possible to create ripple effects across communities.
Imagination - we believe that another world is possible. Out of a new imagination we seek to solve today's wicked problems in order to see more flourishing for all.
PRIMARY ROLE
The Operations Coordinator (OC) plays a central role in the RootedGood organization. The OC will provide technical and other administrative support for RootedGood and members of the RootedGood team. This is a full-time, non-exempt, remote position that can be carried out from anywhere in the eastern or central time zones in the United States.
RESPONSIBILITIES & DUTIES
The OC will work in partnership with RootedGood Directors and other team members to fulfill the following core mission objectives:
- Help congregations increase the mission impact of their property and demonstrate increased financial resiliency through administering the technical aspects of the Good Futures Accelerator Course and providing friendly and patient external help-desk support.
- Host dynamic and transformative covenings and gatherings by providing remote and on-the ground administrative support.
- Increase the national reach and awareness of RootedGood and deliver consistently excellent products and services by managing RootedGood databases and assisting with general administrative support.
Specifically the OC will work on:
Administer the back-end systems for the Good Futures Accelerator online course and serve as external help-desk
- Manage, troubleshoot, and fix platforms, data flow, integrations, and use of back-end of learning management system (Teachable), e-commerce, Airtable integrations, and other elements to ensure consistent, on-time, course delivery for individual churches and clients supporting thousands of churches and users
- Serve as external help-desk responding patiently and carefully to inquiries and questions for technical support from users who have low technical capabilities
Success measured by level of engagement and satisfaction with communication reported by participants, zero to low technical downtime, and consistent delivery of course.
Support dynamic convenings and gatherings with remote and on-the ground administrative support
- Coordinate travel, lodging, reservations, materials and other logistics for in-person RootedGood convenings
- In some cases attend convenings as on the ground logistics and technical support
- Provide technical support and pre-event administration for online gatherings, webinars, training, etc.
Success measured by positive ratings of gathering participants and smooth operation for RootedGood.
Manage RootedGood databases and assist with other administrative support
- Serve as primary manager of RootedGood CRM database (Constant Contact) including: Entering new customers, companies, donors; ensuring data is updated and accurate; and keeping contacts correctly segmented
- Facilitate team use of Airtable project management and data flow service for use in delivering products, tracking sales/relationships, and other integrations
- Provide consistent response and tracking of donations including ensuring thank you receipts and notes are sent within 10 days of receiving donation
- Maintain and update website (currently in Webflow)
- Serve as central internal help-desk for RootedGood team providing administrative support to Co-Founders and Director of Sharing as requested
- Manage digital files, resource documents, and records for the RootedGood team
- Assist with data tracking for RootedGood impact outcomes
- Other duties as discussed with, or assigned by, RootedGood team
- Note: if desired the OC will have opportunities to create social media, email, and marketing content (not required)
Success measured by smooth operations, improved engagement with customers, and increased team efficiency.
QUALITIES AND REQUIREMENTS
This position requires a person with experience and enthusiasm for working to support faith-based social good, willing to take initiative and work independently, is extremely detail oriented, has strong computer skills, and who can work collaboratively with a diverse constituency to achieve mission outcomes.
- Understanding of, or deep interest in learning about, social impact organizations
- Understanding and fluency with faith-based organizations
- Experience working in non-profit setting desirable
- A deep love for getting details right
- Willing to take direction to support others while also being self-motivated to seek improvement, plan work-flow, and accomplish tasks and goals
- Experience building within and using Airtable (or similar project management software)
- Experience with CRM/Database management (experience with Constant Contact a plus)
- Experience with Teachable or other online learning management system
- Ease using and learning other software and technology. (Experience with any/all of the following is beneficial: G-Suite, Zoom, Slack, Webflow, e-commerce, social media platforms, etc.)
- An understanding of, and appreciation for, creating, supporting, and participating in diverse teams
- Strong writing and oral communication skills
- Strong interpersonal communication skills and appropriate interpersonal boundaries. Able to communicate in a clear, direct, professional manner
- Open to learning and growing in this position
- Some travel may be required a few times per year including international travel
- Must be located in or willing to relocate to the US Central or Eastern time-zone
CORE COMPETENCIES
All RootedGood staff are expected to demonstrate the following core competencies:
- MISSION OWNERSHIP: Demonstrates understanding and full support of the mission, vision, and values of RootedGood. Actively works to support the direction set by RootedGood Board and leadership.
- INTERPERSONAL SKILLS: Demonstrates skills of active listening and openly accepts feedback. Productively engages and resolves interpersonal conflict. Holds others accountable in a spirit of love and maintains healthy boundaries. Engages people positively, with a demeanor of optimism and abundance.
- COOPERATION/TEAMWORK: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff and volunteers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation between others; coordinates own work with others; seeks opinions; when appropriate facilitates discussion before decision-making process is complete.
- COMMUNICATION WITH INTEGRITY: Communicates directly and appropriately with staff, volunteers, and community members; refrains from participating in gossip or inappropriate conversations about other staff, volunteers, and community members. Able to handle sensitive information appropriately whether concerning community members or the organization. Retains confidentiality and facilitates safe handling of information with others.
- RELIABILITY: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and timely; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
- FLEXIBILITY: Remains open-minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying organizational needs.
- QUANTITY OF WORK: Produces an appropriate quantity of work; does not get bogged down in unnecessary detail; able to manage multiple projects; able to determine project urgency and prioritize in a meaningful and practical way; organizes and schedules people and tasks.
- QUALITY OF WORK: Produces excellent and high quality work, seeking to provide the best possible outcome for RootedGood.
- PROBLEM SOLVING: Anticipates problems; sees how a problem and its solution will affect the mission and organization of RootedGood; gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities, deadlines and directions; works to eliminate all processes which do not add value; is willing to take action, even under pressure, criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Compensation
$23-$25 per hour depending on experience and qualifications
Generous medical benefits stipend
5% employer retirement contribution
Computer and phone stipend
Unlimited, flexible time off program
Review of applications is ongoing and will continue until the position is filled. To apply please upload your cover letter and resume using this link.
RootedGood is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
